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The Operations Playbook – 2024 Edition:

an Automation Guide for Operations Leaders


What’s in the playbook? 

Jan Hugenroth

Jan is the Founder and CEO of Next Matter. Previously a senior management consultant with McKinsey & Company, he has over 10 years of business and technology experience, with a focus on retail operations and strategy projects. 

He has led value creation programs for numerous major European retailers, and places major emphasis on success through process optimization.

About the authors

Abbreviated chapter list:

What operations leaders are saying:

Download Ebook

Part I – Understand the opportunity



The 5 misconceptions about process automation 


Part II – Capture the opportunity


Find the right tool


Prioritize your automation agenda


Build your pilot process


Run and manage performance


© Copyright 2024 Next Matter GmbH

COO – Big-Box Retailer

Our business operations took a major hit during COVID. We needed to act quick and reinvent some of our core processes. This guide provided both the roadmap and the tools I needed to make that transition - I can confidently say, we now have more efficient operations with even fewer resources than before. 

Head of Operations – Ecommerce

Our executive steering co. has been pushing "digital transformation" for the past two years, but practically, I had no clue as to where or how to get started. The Ops Playbook was exactly what I needed: a pragmatic, step-by-step guide, that I could implement and test myself in less than a month, instead of spending half a year with consultants.

There is an uncaptured, trillion-dollar opportunity, stemming from the wasteful coordination activities of operations teams around the world, every single day.

But automation, or "digital transformation", is too often focused on legacy system upgrades, instead of rethinking the core drivers of the business itself: it’s operations processes.  

Our process-focused playbook puts managers into the driver’s seat for automating operations, using a clear, 4-step approach that will generate quantifiable impact for your business in less than a month. It includes downloadable templates, planning and evaluation guides, automation toolkit guidance, real-life case studies, and more.

Tassilo Karunarathna

In his 7+ years as a management consultant with McKinsey, Tassilo led agile operations and digital business transformations for leading enterprises across industries. He has also spearheaded strategic procurement projects to
improve operating models and save costs for high-growth stage retail and consumer goods businesses.

He is currently the Head of Customer Success at Next Matter.

The 3rd edition our pioneering eBook is a step-by-step guide for ops leaders seeking to get their teams out of email grunt work, and into reliable automation solutions – fast!